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Stabilizing IT for a 150+ Person E&P Company

A growing Permian Basin E&P company had outgrown its previous IT provider. We took over the full environment and brought 150+ endpoints across three states under centralized, secure management.

150+ endpointsTX & WY4-week onboarding

// THE CHALLENGE

What the client was facing.

A Permian Basin E&P company had outgrown their previous IT provider. Field offices had unreliable connectivity, endpoints across three states had no centralized management, and the previous MSP couldn't support remote sites. Security was inconsistent, some devices had antivirus, some didn't, and there was no centralized endpoint detection. The company was growing and needed IT that could scale with them.

// OUR APPROACH

What Titanovo did.

  • Took over the full environment and deployed NinjaOne RMM agents to all 150+ endpoints across corporate HQ, field offices, and remote wellsites.
  • Rolled out SentinelOne EDR to every device for centralized endpoint detection and response.
  • Configured Veeam backup with tested restores and retention policies.
  • Documented the entire network topology in a dedicated Confluence knowledge base.
  • Deployed UniFi networking with Starlink failover at remote locations to keep field teams online.
  • Set up Windows Autopilot for zero-touch laptop deployment to any location.

// THE RESULTS

The outcomes.

99.9% uptime across all locations.
Sub-1-hour P1 response time.
Eliminated 23 threats in the first 30 days that were previously undetected.
New hires provisioned and shipped to field locations in under 48 hours.
Led a major CMMS deployment (MaintiMizer) for maintenance management.
Quarterly business reviews keep IT aligned with business growth.
Titan took our IT from a constant source of stress to something we never have to think about. They understand field operations in a way our old provider never did, and they've scaled right alongside us.
JM

Operations Manager

Permian Basin E&P Company

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